FAQs

FAQs

General information

We have a diverse fleet of premium vehicles tailored for every occasion—from sleek luxury sedans and spacious SUVs to elegant stretch limousines and comfortable VIP passenger buses

Our cancellation policy is tailored to each service type to ensure fairness for both our clients and operations. For exact terms regarding your luxury car rentalairport transfer, or event transportation booking, please contact our customer support team. We're happy to provide transparent details about cancellation windows, refund eligibility, and any applicable fees for your specific reservation

Experience 24/7 premium transportation with our always-available fleet. Whether it's a midnight airport pickup, an early morning business meeting, or a late-night event transfer, our professional chauffeurs are on standby 365 days a year to ensure punctual, safe, and comfortable journeys

Yes, we offer comprehensive invoicing solutions tailored for corporate clients, including:

✓ Itemized service breakdowns
✓ VAT-compliant documentation (UAE/Qatar/Saudi)
✓ Recurring billing options for long-term contracts
✓ Custom PO number integration

All invoices include company branding, service details, and payment terms for seamless accounting reconciliation.

FAQs

Booking and reservations

Yes, you can rent a car for someone else, but the primary driver must be present at the time of rental to provide their driver's license and sign the rental agreement.

Our reservation cancellation and modification policy is tailored to each service type to ensure fairness for both our clients and operations. For exact terms regarding your luxury car rentalairport transfer, or event transportation booking, please contact our customer support team on support@getsetgulf or reach us on WhatsApp.  We're happy to provide transparent details about cancellation windows, refund eligibility, and any applicable fees for your specific reservation

To secure your limousine booking, please provide:
✓ Pickup & drop-off addresses
✓ Date and time of service
✓ Number of passengers
✓ Preferred vehicle model

For event organizers, we recommend scheduling a consultation to discuss:

  • Special routing requirements

  • Multiple stop arrangements

  • VIP amenities or custom requests

This ensures we deliver a seamless luxury experience tailored to your needs.

Absolutely! We offer attractive discounts for:

Group Bookings (10+ passengers)
✓ Dedicated fleet coordination
✓ Volume-based pricing tiers

Contact our corporate team for a tailored quote based on your:

  1. Group size/vehicle requirements

  2. Rental duration

  3. Service frequency

Special rates apply for weddings, corporate shuttles, and tourism operators.

FAQs

Pricing and payments

We structure pricing through three flexible options:

  1. Hourly Rates - Ideal for weddings, tours, or business meetings
  2. Single Transfers - Fixed fares for airport/point-to-point trips
  3. Event Packages - Custom contracts for multi-day engagements

All quotes include:
✓ Base service fee
✓ Standard mileage allowance
✓ Professional chauffeur

Every hourly booking includes:

✓ Luxury vehicle of your choice
✓ Professionally trained chauffeur
✓ Comprehensive fuel coverage
✓ Full insurance protection (passenger & driver)
✓ Standard mileage allowance

Additional amenities like bottled water or WiFi can be arranged upon request. All-inclusive pricing means no surprise charges for these essentials.

We offer flexible payment options for your convenience, including:
✓ Credit/Debit Cards (Visa, Mastercard, Amex)
✓ Cash Payments (AED/USD accepted)
✓ Secure Bank Transfers (Local & International)

Corporate clients can also request invoice-based billing for streamlined accounting

FAQs

Vehicle information

Every vehicle in our fleet carries:
✓ Full comprehensive insurance covering passengers and drivers
✓ 24/7 roadside assistance for emergencies
✓ Regular safety inspections to maintain premium condition

Your safety is our priority - all policies meet UAE/Qatar/Saudi Arabia regulatory standards. Detailed coverage documents are available upon request.

Standard Sedan (e.g., Lexus 300h)
✓ Seats 3 adults comfortably
✓ Spacious trunk for 2-3 suitcases
✓ Ideal for airport transfers or business travel

Premium SUV (e.g., Chevrolet Suburban)
✓ Accommodates up to 7 passengers
✓ Higher clearance for rough terrain
✓ Perfect for family trips or group outings

Both options include professional chauffeurs and climate control, with SUVs offering additional legroom and versatility for luggage or adventure gear.

✓ Extended cabin space (6-10 passenger capacity)

✓ Signature amenities:

  1. Premium sound systems

  2. LED mood lighting

  3. Refreshment bars

  4. Privacy partitions

VIP service standard with professional chauffeurs
Ideal for weddings, corporate events, and celebrity transport across Dubai, Abu Dhabi, and Riyadh. Our fleet includes the latest models with customizable interiors.

We prioritize fulfilling special requests and will make every effort to assign your preferred vehicle or chauffeur based on availability. While we can't guarantee specific allocations due to operational demands, we:

✓ Maintain detailed preference profiles for repeat clients
✓ Offer priority matching for VIP/loyalty members
✓ Provide chauffeur bios upon request

For weddings or corporate events, we recommend booking well in advance to maximize request fulfillment. Contact our team to discuss personalized options!

FAQs

Safety & Policies

our valuables are safeguarded through:

Trained Chauffeurs: Professionally vetted drivers monitor vehicles at all stops
Secure Storage: Trunks with independent locking systems
Vehicle Features:

  1. Privacy partitions for high-value items

  2. In-cabin surveillance (select models)

Secure Storage: Trunks with independent locking systems

While we take every precaution, we recommend keeping essentials like passports or jewelry with you. Luxury vehicles include optional secure briefcase compartments upon request.

We maintain rigorous security protocols across our operations:

Driver Vetting

  1. Comprehensive background checks

  2. Regular training in defensive driving & emergency response

Vehicle Technology

  1. Live GPS tracking with 24/7 monitoring

  2. Emergency alert systems in all vehicles

Operational Standards

  1. Real-time trip sharing with trusted contacts

  2. Strict maintenance schedules (all vehicles inspected daily)

Your safety is our top priority—every journey meets UAE/Qatar/Saudi Arabia transportation security regulations.

Absolutely! We offer complimentary child safety seats for all bookings:

Age-Appropriate Options

  1. Infant carriers (0-2 years)

  2. Booster seats (4-8 years)

Safety First

  1. EU/GCC-certified equipment

  2. Professionally installed by our chauffeurs

Simply request when booking – no extra fees for standard models. Premium options (rotating/swivel seats) available for luxury vehicles.

Yes! We proudly offer ADA-compliant wheelchair-accessible vehicles equipped with:

Key Features

  1. Ramp/lift systems for easy boarding

  2. Securement straps & spacious interiors

  3. Trained chauffeurs in accessibility assistance

Availability
Currently serving Dubai &  Abu Dhabi with 24/7 booking options.

Please specify your needs (e.g., wheelchair size) when reserving to ensure perfect vehicle matching.

Yes! We welcome pets when:
✓ Requested in advance (note when booking)
✓ Secured in carriers (for safety)
✓ Accompanied by owners

Service animals are always accommodated per UAE/Qatar/Saudi regulations. Please inform us about fur type/size to ensure vehicle suitability.

very chauffeur in our fleet meets rigorous professional standards:

Certifications

  1. UAE/Qatar/Saudi-licensed commercial drivers

  2. Defensive driving & first aid certified

  3. VIP hospitality training

Expertise

  1. 5+ years minimum luxury transport experience

  2. Multilingual (English + Arabic/Russian/Urdu)

  3. Mastery of Gulf road networks & shortcuts

Service Excellence

  1. Discretion for corporate clients

  2. Cultural awareness for international guests

  3. Real-time traffic navigation skills

We conduct bi-annual recertifications and background checks to maintain our premium standards.

Our chauffeurs wear:
✓ Black coat & pants
✓ White shirt
✓ Black tie

Always professionally dressed for your comfort and luxury experience.

FAQs

Special Services

es! Explore the UAE/Qatar/Saudi Arabia in style with our private sightseeing tours, featuring:

Custom Experiences

  1. Half/full-day itineraries

  2. Multilingual chauffeur-guides

  3. Luxury or family-friendly vehicles

Popular Packages

  1. Dubai city highlights

  2. Abu Dhabi cultural tours

  3. Doha desert & skyline combos

All tours include door-to-door service and flexible stops. Request a curated itinerary!

Elevate any occasion with our premium transport solutions:

Corporate

  1. Airport transfers for executives

  2. Conference shuttles

  3. Team-building event transport

Celebrations

  • Weddings & proposal rides

  • Birthday/anniversary surprises

  • Bachelor/bachelorette parties

Entertainment Logistics

  • Artist/band transportation

  • Equipment hauling

  • Crew shuttle services

Sports & Events

  1. Tournament team transport

  2. VIP guest pickups

  3. Stadium parking solutions

From red-carpet moments to seamless business travel—we handle the ride so you focus on the experience.